Web 2.0 means change across all library areas.
There's a line in the Dr Wendy Schultz's article "This too shall pass". I think Web 2.0 is on its way to who knows where and it's moving faster than most public libraries, staff and our library patrons can keep up with. The virtual world has moved onto Web 3.0 and 4.0 already.
Yet, while I know that as part of my professional development, I need to keep abreast of the amazing array of tools on the web and I like doing this, the patrons I deal with still want to borrow or ask for help. They like that they can talk to someone in real time, face to face in First life.
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